Terms of Service

1. Seller

The online store at casecoregames.com is run by Emil Cychylik, trading as Room Jack Heroes (Casecore Games), ul. Michała Kmiecika 25, 70-809 Szczecin, Poland, VAT ID (NIP) PL9552404869. Contact: hello@casecoregames.com, +48 575 070 495.

2. Scope and definitions

• These Terms apply to all orders placed through the store, by consumers and by business customers.
• Consumer: a natural person buying for purposes not related to their business or profession.
• Sole trader with consumer rights: a natural person running a business who buys for a purpose that is not of a professional nature for them (as shown by their registered business activity). Sections 7 and 8 and other consumer protections apply to them as well, under Polish law.
• Business customer: any other buyer acting in the course of business.

3. Placing an order and conclusion of the contract

• You add products to the cart, enter your details in the checkout and submit the order. Submitting does not require payment.
• A submitted order is your offer to buy. We confirm by email that we received it; this confirmation is not yet acceptance.
• We review every order, normally within 1 business day, to confirm availability, shipping cost and the correct VAT treatment.
• The contract is concluded when we send you the order acceptance email with payment details (a proforma invoice for bank transfer, or a secure online payment link). These Terms are attached to that email.
• If the reviewed price, shipping cost or VAT differs from what you saw at checkout, we tell you before acceptance. You are not bound by the changed terms unless you accept them, e.g. by paying.
• Until we accept the order you can cancel it at no cost on your order page or by email. We may decline an order, e.g. if a product is unavailable or we cannot deliver to the address; you then pay nothing.

4. Prices, VAT and duties

• Prices on the website are in euro (EUR) and exclude VAT. The checkout shows VAT and the total before you submit.
• VAT depends on the delivery country: deliveries within Poland carry 23% Polish VAT; deliveries to other EU countries carry 23% Polish VAT, or 0% (reverse charge) for businesses with an EU VAT number valid in the VIES system; deliveries outside the EU are VAT-free exports.
• For a 0% reverse-charge or export sale you confirm that the information you give is correct. If it turns out to be wrong, we may charge the VAT that applies.
• Import duties, taxes and customs fees outside the EU are paid by the buyer.
• Shipping is charged per box: Poland €35, EU €35, rest of Europe €75, USA and Canada €75, rest of the world €110. Orders without large items ship as a small parcel: Poland €15, EU €15, rest of Europe €25, USA and Canada €35, rest of the world €45 (net). Remote areas may cost more; we confirm this before acceptance.

5. Payment

• Payment methods: bank transfer based on a proforma invoice, or online payment (card and other methods offered by Stripe) through a payment link we send you. We never ask for card details by email or phone.
• Payment is due within 7 days of the order acceptance email. The contract is concluded subject to timely payment: if payment is not received within 7 days, the order is cancelled and the contract expires. Any partial payment is refunded.
• We issue a VAT invoice after payment, sent electronically. You agree to receive invoices by email.

6. Delivery

• Orders are dispatched within 5–7 business days of receiving payment, by courier, to the delivery address you give. You receive the tracking details by email.
• Please check the parcel on delivery. If it is visibly damaged, ask the courier to write a damage report; this makes any claim faster.
• For consumers the risk of loss passes on delivery. For business customers it passes when the goods are handed to the carrier.

7. Right of withdrawal (consumers)

• You may withdraw from the contract within 14 days without giving a reason. The period runs from the day you (or a person you name, other than the carrier) receive the goods; for several items delivered separately, from receipt of the last one.
• To withdraw, send us a clear statement before the period ends, e.g. by email to hello@casecoregames.com. You may use the model form below; it is not required.
• We refund all payments received, including the cost of the cheapest standard delivery we offer, within 14 days of receiving your statement, using the same payment method unless you agree otherwise. We may withhold the refund until we receive the goods back or proof that you sent them.
• Send the goods back to the address in section 1 within 14 days of withdrawing. You pay the direct cost of returning them.
• You are liable for any reduction in value caused by handling the goods beyond what is needed to establish their nature, characteristics and functioning.
• The right of withdrawal does not apply to goods made to your specifications or clearly personalised, nor to business customers.

8. Complaints and warranty

• Consumers: we are liable for lack of conformity of the goods with the contract that exists at delivery and becomes apparent within 2 years. You may ask for repair or replacement, and in the cases set out by law for a price reduction or to withdraw from the contract.
• Business customers: the warranty set out in the warranty card supplied with the product (1 year) applies; statutory warranty for defects (rękojmia) is excluded to the extent permitted by law. Our total liability to a business customer is limited to the price of the order and excludes lost profits.
• Report complaints through casecoregames.com/support or by email, with the order number and a description (photos or video help). We reply to consumer complaints within 14 days.

9. Personal data

We process your data to handle the order, as described in the Privacy Policy at casecoregames.com/privacy-policy. Marketing messages are sent only with your separate consent, which you can withdraw at any time.

10. Disputes and governing law

• Polish law applies. For consumers this does not remove the protection given by the mandatory law of the country where they live.
• Consumers may use out-of-court dispute resolution, e.g. a municipal or county consumer ombudsman (rzecznik konsumentów) or the Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej) in Szczecin.
• Disputes with business customers are settled by the court competent for the seller's registered address.

11. Changes

We may change these Terms for the future. Orders submitted before a change are governed by the version accepted at checkout.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Emil Cychylik, trading as Room Jack Heroes (Casecore Games), ul. Michała Kmiecika 25, 70-809 Szczecin, Poland, hello@casecoregames.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): …

Order number: … Ordered on (*) / received on (*): …

Name of consumer(s): … Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): … Date: …

(*) Delete as appropriate.